Credit and Collections Analyst

Job brief
We are seeking a Credit and Collections Analyst to join our Global Finance team. Reporting to the Senior Credit and Collections Manager, the successful candidate will join a newly established team focussed on collection of our EMEA receivables. Our business is poised for rapid global growth, both organically and by acquisition. You will therefore also be involved in the integration of global acquisitions.

Duties include
• Assumes responsibility for managing a portfolio of accounts to meet DSO and cash collection targets
• Daily review and release of orders in accordance with credit policy and issue updated credit holds reports
• Daily follow up with customers in Worklist via telephone, mail and ensure collection comments are noted on system (High Radius)
 Clear historic/past due items in AR accounts
 Resolve customer questions and account issues that are inhibiting payment, including researching misapplied payments and on account credits, chargebacks, price discrepancies, un-earned discounts, special discounting
 Assist and support orders shipped via Letter of Credit/Documentary Collections
 Proactively escalate potential issues and concerns with Snr. C&C Manager

Reporting
 Monitor, report and provide weekly, monthly updates on assigned portfolio(s)
 Forecast Cash Flow for assigned accounts on a weekly basis

Customer Relations
 Build relationships with all members of Global Corporation community, particularly the sales teams, customer service team, finance teams and peers. Communicate with internal customers to conclude all related business matters and discuss status of accounts. Advise all parties of any action to be initiated with respect to past due and over-limit accounts
 Participate and lead weekly, bi-weekly and monthly sales team and customer calls

Month-end
 Perform month-end activities as required including creating monthly marketing credits (MDF & Co-Op credits)
 Assisting AR month-end close process
 Preparation & Reconciliation of assigned Month End Reports

Process/IT Systems
 Adhere to financial and collections controls including timely completion of all required training
 Actively support process improvement initiatives including new system implementations
• Cash Discount Processing and review
• Review, recommend and Implement Credit Line changes
• Assist in daily running of A/R Interface on Oracle and liaise with IT where fixes required

Other tasks & projects
• Support quarterly and annual audits and assist with audit requests
• Assist with integration of Acquisition Accounts Receivable into Credit & Collections
• Provide back-up and assistance to team members for vacation/out of office events

Requirements
• Clear understanding of business cycle from order process to collections
• Excellent verbal and written communication skills
• Strong Customer Service Focus
• Self-starter & Team Player
• Meticulous attention to detail
• Good analytical and problem solving skills

Education and Experience
• 3+ years experience in a high touch B2B credit and collection environment
• Credit qualification or equivalent related qualification (CICM/IICM) desirable
• Proficient in MS Office – excel, word, power point
• Working knowledge of Oracle AR or similar ERP system
• Understanding of Letters of Credit; Documentary Collectons (CAD)
• Familiarity with Salesforce

Language Skills
• Ability to effectively communicate in the English language verbally and in writing

Work Requirements
• Compliance to all relevant Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems
• Travel and fieldwork including international travel may be occasionally required, therefore an employee must possess or can acquire a valid passport
• Must be legally eligible to work in Ireland